Customer Service And The Bottled Water Industry

Almost every company discusses, at length, the need for customer service and the significance of supplying true excellence to its customers. However, very few actually follow through with what it takes to attain this excellence. This is particularly true in the bottled water business since not all providers share the opinion that customer service is of the utmost importance in any business. The bottled water industry services a wide customer base with numerous companies and individual clients. The industry is characterized by a small number of very large firms and a substantial number of relatively small consumers with specific geographic niches. The Nature of the Business: The bottled water business consists of the manufacturing and delivery of spring or purified water in small packages or large containers such as 5 gallon bottles. The product is delivered directly to the customer’s site in either company owned delivery vehicles or through common carriers. Each individual bottled water company provides an implicit promise to its customers that it will manufacture the highest quality product and deliver that product at the agreed upon time. Many, Many Customers: The customer base in the bottled water industry is very diverse and ranges from individual consumers with single bottle requirements to large multi-cooler business accounts with significant water needs. Each client has its own specific requirements, which are met by the company providing the services and product. The Customer Service Promise and the History of the Business: In the past, various bottled water companies have focused on process rather than customer service. Many firms acted on the belief that the delivery of a superior product completed their obligation to the customer. However, the customer service promise includes much more than a simple delivery of a quality product and requires additional services such as on time delivery, proper pricing, responding to additional delivery requests and other specific needs. One of the most important customer responsibilities is the ability to communicate their concerns not only to the customer service departments, but also to the heads of each company. Current Status of the Industry (The Unfulfilled Promise): Although the bottled water industry may seem rather simple, in reality, it is a very complex business. High quality water must be produced and delivered to the customer’s location on time and as ordered. Often enough, customer requests change without warning, which is one reason why flexibility is important to the success of the bottled water company. Frequently, the water needs of the customer exceed original expectations, which causes for shortages occur. However, in order to avoid such a situation as this, the supplier would have already invested in the communication and stock infrastructure to meet all of its clients’ demands. For those suppliers who private label water as a means of customer advertising, the design, printing and durability of the label on the bottle is a critical factor. Therefore, companies creating labels of lesser quality in the design and printing of the labels clearly provide a substandard product to their customers. Communication and the Customer Promise: Many bottled water suppliers neglect the reality that proper communication channels serve as the basis for fulfilling the customer promise. An overall reliance on voicemail and/or e-mail, an inability to respond quickly to customer needs and the absence of true customer service assistance has created a negative impression of the industry for many customers. A proper communication system has many technical elements but it should begin with a willingness to include human contact in the communication link. No customer enjoys being dropped into the voicemail void, therefore, the bottled water suppliers that continue to prosper are the companies that uphold the customer service promises and guarantee personally answered customer service calls, which they promptly use to respond to client inquiries and concerns. Accept Responsibility and Do What It Takes to Provide Customer Satisfaction: There are many excuses for failure to perform but the bottled water suppliers who are truly world class are those who accept responsibility and persevere with their customer satisfaction guarantees. This often includes obtaining little or no profit on a particular transaction in order to fulfill the customer service promise. Size is not the determinant in the customer service equation. Often, smaller companies are ready, willing and able to better fulfill the customer promise. Look for a supplier with a track record of not only achieving the customer promise but also one with a history of fulfillment of the promise.

Use the Handyman Service For Water Heater Repair

Is your house falling apart? Are your shutters falling off and your roof leaking? Did your garbage disposal stop working and your toilet is leaking? When you have a house, it seems there’s always something that’s going wrong. And if you’re not the type of person who knows how to fix things, you need a handyman service you can call when things go wrong. We have been providing residential and commercial customers with handyman service for more than 15 years and we would be happy to put you upon our list of happy clients. We would gladly come down and provide you with a free of charge estimate to repair something that needs repairing, regardless of whether you’ve problems at your house . or business. If you own a sizable company or a tiny lodge and you’ve got numerous hot water heating units, you probably know how pricey it could be to restore these. If your themostat is out, call me and we can take good care of your water heater repair immediately. Maybe your pilot light proceeded to go out and you do not know the way to get it back on. Do not be concerned, our hot water heater repair expert will take good care of it to suit your needs. In reality, when you notice your hot water just isn’t as hot as it typically is, make sure you contact us straight away, so our water heater repair team can examine it before it springs any leak and you get flooded. Let’s say you are getting prepared to market your home and you want it decorated? Our handyman service are able to do interior and also exterior painting, including all of the trim work on base board and also home window sills. You would like to leave your house in the finest condition attainable so you obtain the greatest bargain whenever you sell. So leaking rooftops, water damage and mold, toilet and also faucet repair are usually all crucial and ought to end up being on the checklist of getting repaired before you put that for sale sign out in front. For those who have openings in your wall surfaces, we can perform sheetrock restoration. If your vinyl flooring needs to be exchanged, we can easily put in the real wood floor coverings that prospective buyers are seeking nowadays. If the home carries a stucco outside, we can easily fix just about any cracks or chips so it appears just like brand-new and gives you excellent charm of the entrance on your open house. And if you’ve got pale shaded aluminum home siding or golden bricks and perhaps they are soiled, we can easily utilize a power washer in order to thoroughly clean it down and help make it stand out just like brand new for you. There is almost nothing worse than leaking faucets. faucet repair might be challenging, since there are so many different types of faucets out there. Leaky faucets can cause much bigger problems than most home owners realize if they’re not taken care of by a handyman service. If water is leaking within the wall space you may be looking at a mold concern. In the event that you’re on vacation when a water pipe bursts, you can come back to a flooded house. Ask the faucet repair specialist to look at your fixtures to be sure they are in correct working order. Bottom line, our handyman service can take proper care of any issues you don’t know how to get care of yourself.

How to Service an Outboard Motor Water Pump

Changing an outboard motor water pump impeller is not too difficult of a task. One of the most important items for the longevity of your engine is proper maintenance including maintaining the cooling system. Weighing the cost and applying the correct tools at the right time can provide a long service life for most outboard motors. A good starting point is to consider how often maintenance is necessary. The interval between changes varies depending on the conditions used but in most part should be changed once per season at a minimum. If your using a smaller portable type outboard it would be a good idea to change it more often as the smaller ones are usually subjected to shallow water at times allowing debris to enter the impeller intake. Boats that run in shallow water are more susceptible to increased wear as sand and debris will enter the intake at times. Although the minimum recommendation is once per season, the harshness of the environment should be considered to keep your outboard cooling system in good working order. Cost is always a valid consideration when doing a repair. Be aware the price of doing nothing at all will be expensive in the long run here. Outboard parts are usually constructed well however, some parts including the water pump impeller are designed to wear over time. The cost of the impeller is relatively inexpensive and can be purchased online or in a local marina. When you do purchase the parts expect to spend the minimum for at least the impeller itself. It is always recommended to purchase an entire kit but if cost is a concern then just the impeller will most likely do fine. When purchasing, keep in mind price should not be the only consideration. Generally, the aftermarket parts are comparable and the service life will meet expectations. The OEM parts are generally much higher priced and one should weigh their options to determine the best route. The preferred method would be to purchase online at a discount and maybe even purchase a few extra. Many outboard parts retailers are available and navigating the internet can show a quick cost comparison even between OEM parts and aftermarket parts. Most parts are available for common manufacturers such as Johnson, Evinrude, Suzuki, Honda, and even some Yamaha outboards. Understand the aftermarket outboard parts are most likely made by the same manufacturers such as Sierra Marine, or Mallory Marine even when purchasing from different sources or online stores. Always obtain the proper outboard repair manual for a successful job. I can’t stress this enough as simply diving in here can be a big mistake. A good source for a manual would be a Seloc outboard repair manual which is usually available for most applications. The value of this is high and the simple nature of an impeller change can be misleading for even those who repair cars or other machinery. Each outboard manufacturer will have different repair procedures and much frustration can be avoided by obtaining the correct service manual for the job. Based on experience, a few pointers can help here. Always carry and extra impeller just in case it is needed unexpectedly. Nothing can ruin a great day fishing when no fishing can be done at all. Starting it up at the boat ramp to find a bad impeller will keep many hungry fish waiting. Also, when repairing use a little petroleum jelly. Yes petroleum jelly works well as a temporary lubricant to assemble the impeller while performing maintenance. A simple start with no lubrication could cause a failure and just for easier assembly it seems to work well. The idea here is to keep the new impeller in good working order all the time including right after the repair. This technique is effective as it dissolves in the water when done. So all in all the repair can be done given the correct tools and information. The repair can be very affordable and a little education goes a long way here. The life of your outboard motor depends on performing good maintenance and now one more piece of the puzzle can be completed.

Bottled Water Service – Health, Quality And Convenience

Every day more and more people are realizing the benefits of adopting a healthy life style and one of the basic ingredients of good health is healthy drinking water. This is true not only for the individual, but for their families as well. Starting young children off on healthy living will go a long way to ensure future longevity. Tap water is not the answer. Although regulated by the Environmental Protection Agency (EPA), tap water is far from pure. The only thing that EPA regulation ensures is that tap water does not exceed a minimum level of toxins and other contaminants. As soon as people discovered how many toxins and added chemicals are contained in the water that comes out of their taps, they often explore bottled water service for the home. What used to be affordable only for business is now available for individual home makers and families as well. It seems is that of every other house on the block now has a bottled water service. More and more people are realizing just how important it is to have a convenient source of pure, refreshing water at home as well as at the office. Many bottled water service providers have tailored their home delivery offerings to fit both individual and family needs. As a result, the consumer is now able to sign up for home bottled water service that serves their needs and is affordable at the same time. Tips for Home Delivery Water Service: First of all, make sure you know what you are getting for your money. There are many types of water on the market but the highest quality water is considered by many to be purified water using a distilled, oxygenated process. In terms of delivery, quality water suppliers often set up a plan whereby you can actually tell the company how much water you believe you require so they can give you a solid estimate as to what you’ll need. These plans are tailored to the budget requirements of the consumer. However, you have to bear in mind that there’s a lot more to bottled water service than the water. Quality water suppliers also offer high grade accessories and customer service. Next, you’ll also need the water cooler unit, which can contain a heating element as well, cups and you will want ongoing maintenance in case of mechanical failure. There are many grades of coolers on the market of differing levels of quality and price but it is best to spend a few dollars more per month to get a quality cooler that will provide years of service. In addition, consider the quality of the water bottles. Some quality suppliers deliver water bottles with spill proof caps and easy carrying handles. This makes use of the water easy, safe and convenient. Customer service is an important part of the delivery service. It is best to deal with a supplier that has a culture of customer service with ready access to customer service personnel (as opposed to a phone tree or answering machine) for service issues. Some water suppliers have invested in e-commerce sites that afford easy ordering off of the internet. Take Care in Contracting Be careful of long term commitments with hidden cancellation fees. Before signing a contract, make sure you know what you’re paying for. Also, you should ask if there is any flexibility to the plans. There are some services that you may not want so there’s no sense in paying for them. There are a small number of suppliers who don’t require long term contracts and have enough confidence in the quality of their products and service to operate without a contract. These are the suppliers who are best to deal with. If you must sign a contract, always check the fine print so the supplier doesn’t take advantage. Beware, many suppliers will. Some bottled water services assess fees and penalties if your actual usage varies from the amount stated in your plan. There is usually a penalty if you terminate the contract before it expires. Some suppliers charge delivery fees and fuel surcharges. Quality suppliers do not. If you simply want to try out the bottled water service for a while, avoid signing any long term contracts until you feel comfortable with what you’ll consume. The more you know about the plan right from the start, the less chance there will be of encountering problems later on. Try to choose a supplier that wants to work with individual consumers, operates with integrety and provides customer oriented customer service. After arranging for bottled water service in the home, many consumers notice a distinct improvement in the taste of coffee, tea, and meals. In addition, pure water consumers feel much better knowing that their drinking water is clean and pure and the basis of a healthy lifestyle for themselves and their family.

Tips To Choosing The Best Home Water Delivery Service

Having available potable water for your home is very important in order to ensure the health and safety of your family. Drinking from the tap might not be a good idea anymore as it might contain toxins and contaminants that can cause illnesses. And so, to make sure that you remain secure, the best thing to do is to go for a home water delivery service. How does it work? Water delivery service is just one of the many services offered by water purifying businesses as a form of added convenience for their customers. A customer may call the store to ask and order gallons of water and the store has it delivered to the customer’s home. Delivery costs are usually paid monthly but there are some companies that also offer the service free of charge in order to attract more patrons for their business. Why subscribe to one? There are many benefits that you can get from choosing to subscribe to a home water delivery service. The first on the list is of course for health reasons. You can be sure that you have safe water in your home that you can use for drinking and cooking. As some delivery services also offer free rental services for water dispensers, you can have cold water or hot water whenever you want. Companies that offer home water delivery service can provide you with water of up to 5 gallons per container. This is way better as compared to the bottled water that you get from grocery stores as the most you can find is only up to a gallon. Convenience is also something that water delivery services offer. Because the commodity is brought straight to your home, you can save up on trips to the supermarket. The water bottles are also recyclable so you can save up on the additional costs on disposable water bottles as well. How to choose the best delivery service? When choosing a home water delivery service, there are a few things that you need to consider. First are of course the needs of your family. Calculate your water consumption so that you know how much water you should be delivered and how often. This way, you’ll be able to compute for the costs that you will have to pay for the delivery service. It is also advisable that you look up a few home water delivery service providers in order to assess which company will be able to address your family needs. Compare prices so that you will know how much you can possibly save. Don’t jump on the cheapest service that you can find without first assessing it because you might end up getting ripped off instead. It is also important to take note of the quality of their water because the safety of your family is definitely the most important thing to consider. Find out how the purification process works and if the company is able to meet the sanitation standards and that they have a license to operate. This way, you are guaranteed that the water you will be drinking is safe.